What sets Twindo apart from other tools you’ve used in the past?
Before Twindo, we used Excel, SharePoint, and other standalone tools. It became messy — we had to update the same information in multiple places, and Excel frequently became overloaded. Manual color coding and cross-sheet planning led to errors and wasted time. With Twindo, everything is centralized. I no longer need to run parallel systems to verify data. It’s easy to update, filter, and view exactly what I need — all in one place.
How do technicians on your team respond to using Twindo?
Before Twindo, technicians often had to complete their paperwork at home in the evening or block time at the office for it. That’s no longer needed. The mobile app is simple, sequential, and clear — it walks them through what needs to be filled out. Now, they complete forms during downtime, on the road, or immediately after finishing a task. It reduces admin stress and allows them to spend more time doing actual work on-site. The app also flags missing data, which improves accuracy.
Do technicians use the historical report feature?
Yes — especially for recurring reports like weekly vehicle or harness checks. Instead of re-entering the same data, they use historical data to pre-fill fields and just update what’s changed. It saves time and keeps things consistent.
Where in your daily operations do you see the biggest time savings with Twindo?
Definitely in planning and technician availability. I use Twindo every day to check who’s available, schedule tasks, and manage site documentation. The clarity it gives me is unmatched. Reviewing reports is also much quicker — I immediately see what’s incomplete and can approve or reject with one click.
If you had to put a number on the time savings, how much time do you think you’re saving weekly?
For planning alone — like rotation updates — I used to spend up to an hour. Now it takes 10–15 minutes. Over a week, that probably saves me 5–8 hours. That’s a huge difference in how much I can get done in a week.
Have you noticed fewer errors or reduced troubleshooting since using Twindo?
Yes — massively. In Excel, one small typo, a duplicated ID, or even a hidden column could throw off the entire schedule. I’d sometimes spend hours trying to find the source of an error — digging through multiple sheets, unhiding rows, checking formulas, and fixing broken links between pages. With Twindo, everything is structured and controlled. It prevents clashes, standardizes input, and reduces the chance of double bookings. I don’t have to worry about formatting errors or overlooked details — and if something does go wrong, it’s usually a small user error that’s quick to fix.“There’s far less room for error now — and I’m not spending half my day hunting for hidden mistakes.”
Has Twindo helped you take on more projects or do more with the same team?
Absolutely. I wouldn’t say it’s “changed my life” — but it has made my day-to-day work far more manageable. Because Twindo helps me complete my core tasks faster, especially planning and managing technician availability, I now have time to take on additional responsibilities outside the system. Before, my workload was so consumed by trying to keep Excel sheets updated, chasing errors, and coordinating logistics manually that there was little space left to support other projects. Now, the time I save with Twindo — particularly in planning — has allowed me to get involved in broader coordination tasks, document management, and even internal support.“That’s allowed me to support more areas of the business — without needing extra hands.”
How have you found the quality assurance when using Twindo?
It’s definitely improved. In Excel, technicians could easily skip steps or fill out incorrect info — and even if they scribbled something out or added a note, it made reports look messy and unprofessional. Now, with Twindo, the form layout funnels them step-by-step through only the questions they need to answer. They’re not overwhelmed with unnecessary fields, and there’s far less chance of entering something wrong.
“It condenses the process into manageable, bite-sized parts — and that makes the final report tidier and more professional.”
They know exactly where their input is expected. And because they’re making fewer mistakes, I spend way less time reviewing and chasing corrections. It's better for them and better for me.
How is the support from Twindo?
It’s the best support I’ve ever had. I speak with Gui, Alex, and Jules regularly. They respond within an hour, are approachable, and understand the urgency when I reach out.
“It doesn’t feel like a helpdesk — it feels like a partnership.”
They’re honest, transparent, and always try to find a solution — even if it’s just saying, “That’s not possible right now, but we’ll think on it.”
That openness makes all the difference.
Has Twindo helped you improve the relationship with your customer?
Yes — especially around documentation. Timesheets and forms are automatically routed, approved, and shared with clients. No more emailing back and forth or asking whether paperwork has been submitted. It’s clean, traceable, and gives the client confidence. We’ve reduced delays, and the reports we send are well-structured and easy to understand.
