What sets Twindo apart from other tools you’ve used in the past?
Twindo is customisable, so we now have a digital reporting solution setup collecting and processing data how we require it with the flexibility we want. It allows us to conduct quality assurance, if necessary, resolve and deliver reports faster within the same platform, shared between multiple departments which streamlines the entire inspection process.
How do technicians on your team respond to using Twindo?
Our technicians are happy working with Twindo, it makes their work easier and more consistent which means they can inspect, and process work faster compared to traditional reporting.
Where in your daily operations do you see the biggest time savings with Twindo?
The inspection Findings Dashboard is a great feature for our team. We need to summarise, filter and process inspection report data which used to be done manually by the Quality Assurance team, that is a big job for each asset. Now we have the data we require already organised and categorized in the way we need to present it to the client and the way the client needs to create repair scope. It saves significant time. Now our team can go faster because it’s easier to find and categorise results, which has helped our team break the inspection speed record at one of the largest offshore wind farms in the world.
Have you noticed fewer errors or reduced troubleshooting since using Twindo?
Report errors happen, but generally solving those errors in Twindo is an improvement which allows us to solve and deliver reports quicker.How have you found the quality assurance when using TwindoVery good, you have accessibility to all the data in one platform that the entire team has access to.
How is the support from Twindo?
Support is very good, always available with immediate support. Feedback sessions are useful to makes things even better, the team is open and welcoming to feedback which fits well for a unique product.
Has Twindo helped you improve the relationship with your customer?
The client is happy with Twindo, they get all the data and reports in their client app which they can filter to locations which is really useful. Everyone is generally very happy with Twindo.
